Booking Your Holiday
On receiving your inquiry, our Sales Manager will contact you and address all your queries. After your concurrence for the terms of the holiday, our team will send you a WhatsApp or an email request for a non-refundable booking deposit, which currently is 70% of your total holiday rental. The system has been designed to receive the initial holiday booking deposit payment within 6 hours of the whatsapp / email receipt, subsequent to which the system deletes the blocking. After your booking deposit payment, a confirmation email will be sent to you and you as a lead booker (the person who is booking the holiday) must complete the on-line booking form on behalf of yourself and all other persons on whose behalf the booking is made (including persons substituted or added by agreement). When you send the booking form you are confirming that you understand and have accepted our booking conditions. Should you later cancel, cancellation charges will become payable as detailed below.
Paying For Your Holiday
After your booking is confirmed and the non-refundable booking amount received, a confirmation email will be sent to you giving you details of the accommodation booked, the dates and any additional services ordered. This confirmation email forms a contract between JenJon Holidays and the person to whom it is addressed and is based on the understanding that you, on behalf of yourself and all the other persons on whose behalf the booking is made, have read and understood Our Terms of Business and Essential Booking Information, as detailed elsewhere on this website.
We retain the right to call in the full payment anytime even though it is mentioned in the e-mail that the balance payment is only due on arrival. When the full remaining payment is called in and the lead booker refuses to pay the balance within the specified time, it is understood that the lead booker is voluntarily cancelling the booking and the non-refundable booking amount that was paid earlier will be forfeited. We reserve the right to cancel your holiday (invoke cancellation charges as detailed in “Making Changes to Your Holiday” below) if such a payment is not received by the due date.
Note: Rental rates are exclusive of all taxes.
At certain properties of JenJon Holiday Homes, a refundable security deposit is required before the time of check-in. This is accepted in Cash at the time of check-in and refunded the same way at the time of check-out after the property is assessed for any damage / loss. Check-in process will only be completed after the Security Deposit is received.
We reserve the right to retain the security deposit either in part or in full to cover damage, theft or breakages. This may also include additional cleaning costs for spills, stains, etc. Receipts for repairs / replacements will be provided in the unlikely event that such retention of the security deposit is required. We reserve the right to pursue a guest for recompense for all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.
Making Changes To Your Holiday
If you wish to change any details of your booking, we will do our best to help, but give no guarantee in this regard. Any date alterations will carry an alteration fee of Rs.1500 per room per night. (Eg. – Three-BHK Villa is considered as 3 rooms and One-BHK is considered as 2 rooms). All alterations should be notified in writing by the person making the booking. Please make every effort to inform our office if there are any last-minute changes to your arrival arrangements. If you fail to do this, any additional costs will be charged locally.
Cancelling Your Holiday – in Part or Full
Should you or any member of your group wish to cancel the booking in full or part, once the booking has been accepted by us, we must receive written instructions from the person who made the booking to this effect. The cancellation will take effect from the day the written confirmation is received from you. This Cancellation Policy supersedes all other Cancellation policies that would be displayed or communicated to you by any / all our Booking Partners, whether online or offline.
Please note that there would not be any reduction/refund in the specified charges should any/ all guest/s that you booked do not show-up or decide to cancel their arrival. The booking amount is not refundable under any circumstances, and it will not be adjusted against any future bookings too. The Balance amount payable, on arrival (if any) will not change, under any circumstances, if you decide to reduce the number of guests OR days OR any other arrangement to suit your convenience.
The following scale of cancellation charges apply for every member of the booked group :
* Total Holiday Cost is the Full Amount that you have agreed for the holiday and does not mean the part Booking amount that you have paid.
Should you cancel your holiday for any period, and we effect a refund of the booking amount and you later book and pay for the same dates, no refund would be effected, irrespective of the above cancellation timelines.
The holiday accommodation is booked exclusively for the persons named on the booking form. No other persons may use the accommodation without our express permission. The Holiday Homes are booked for normal holiday use only and pets/animals may not be allowed, unless expressly permitted. If in our opinion, accommodation manager or any other person in authority deems that you are behaving in such a way as to cause danger, distress or annoyance to others or damage property, your holiday arrangements may be terminated by either us or the supplier concerned immediately. In this situation we will have no liability to you and will not be responsible for making any refund, paying any compensation, or meeting any costs or expenses you incur as a result. Further, you must meet any expenses we incur because of your behaviour.
All breakages or damages to the accommodation must be reported immediately and these must be paid for locally before vacating the Holiday Home. In case of a security deposit, it will be adjusted from the same. We also reserve the right to charge for damage or breakages not reported and found after departure.