Booking Your Holiday
On receiving your inquiry our Sales Manager will contact you and address all your queries. After your concurrence of the holiday, our team will send you an email request for a token non-refundable booking deposit, which may be a 20-30% of your total holiday rental. The initial holiday booking deposit payment should reach us within 24 hours of the email receipt else we will automatically release your reservation. After your booking payment, a confirmation email will be sent to you and you as a lead booker (the person who is booking the holiday) must complete the on-line booking form on behalf of yourself and all other persons on whose behalf the booking is made (including persons substituted or added by agreement). When you send the booking form you are confirming that you understand and have accepted our booking conditions. Should you later cancel, cancellation charges will become payable as detailed below.
Paying For Your Holiday
After your booking is confirmed and the non-refundable booking amount received, a confirmation invoice will be sent to you giving you details of the accommodation booked, the dates and any additional services ordered. This confirmation invoice forms a contract between JenJon Holidays and the person to whom it is addressed and is based on the understanding that you, on behalf of yourself and all the other persons on whose behalf the booking is made, have read and understood Our Terms of Business and Essential Booking Information.
We retain the right to call in the full payment anytime even though it is mentioned in the e-mail that the balance payment is only due on arrival. When the full remaining payment is called in and the lead booker refuses to pay the balance within the specified time, it is understood that the lead booker is voluntarily cancelling the booking and the non-refundable booking amount that was paid earlier will be forfeited.
We reserve the right to cancel your holiday (invoke cancellation charges as detailed in “Making Changes to Your Holiday” below) if payment is not received by the due date.
If you make a holiday booking within four weeks of your departure date then you may be asked to pay the full cost of the holiday at the booking stage itself.
Note: Rental rates are exclusive of all taxes.
At certain properties of JenJon Holiday Homes, a refundable security deposit is required before the time of check-in. This will be refunded within 7 days of your return by Bank Transfer or Account payee cheque at par less any deductions for loss or damage. The cheque ( if that is the mode preferred) will be sent by courier to your address given on the booking form or deposited into your bank account should you notify us of the same.
We reserve the right to retain the security deposit either in part or in full to cover damage, theft or breakages. This may also include additional cleaning costs for spills, stains, etc. Receipts for repairs / replacements will be provided in the unlikely event that such retention of the security deposit is required. We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.
Failure to pay the booking deposit by the due date may result in the cancellation of the booking.
Making Changes To Your Holiday
If you wish to change any details of your booking we will do our best to help, but give no guarantee in this regard. Any date alterations after the booking is made by paying the booking amount will carry an alteration fee of Rs.1500 per room per night. All alterations should be notified in writing by the person making the booking. Please make every effort to inform our office if there are any last minute changes to your arrival arrangements. If you fail to do this, any additional costs will be charged locally.
Cancelling Your Holiday – in Part or Full
Should you or any member of your group wishes to cancel the booking in full or part, once the booking has been accepted by us, we must receive written instructions from the person who made the booking to this effect. The cancellation will take effect from the day the written confirmation is received from you. This Cancellation Policy supersedes all other Cancellation policies that would be displayed or communicated to you by any / all our Booking Partners, whether online or offline.
Please note that there would not be any reduction/refund in the specified charges should any/ all guest/s that you booked do not show-up or decide to cancel their arrival. The booking amount is not refundable under circumstances and it will not be adjusted against any future bookings too. The Balance amount payable, on arrival (if any) will not change, under any circumstances, if you decide to reduce the number of guests OR days OR any other arrangement to suit your convenience.
The following scale of cancellation charges apply for every member of the booked group :
* Total Holiday Cost is the Full Amount that you have agreed for the holiday and does not mean the part Booking amount that you have paid.
Should you cancel your holiday for any period and we effect a refund of the booking amount and you later book and pay for the same dates, no refund would be effected, irrespective of the above cancellation timelines.
The holiday accommodation is booked exclusively for the persons named on the booking form. No other persons may use the accommodation without our express permission. The Holiday Homes are booked for normal holiday use only and pets/animals may not be allowed, unless expressly permitted. If in our opinion, accommodation manager or any other person in authority deems that you are behaving in such a way as to cause danger, distress or annoyance to others or damage property, your holiday arrangements may be terminated by either us or the supplier concerned immediately. In this situation we will have no liability to you and will not be responsible for making any refund, paying any compensation or meeting any costs or expenses you incur as a result. Further, you must meet any expenses we incur as a result of your behavior.
All breakages or damages to the accommodation must be reported immediately and these must be paid for locally before vacating the Holiday Home. In case of a security deposit it will be adjusted from the same. We also reserve the right to charge for damage or breakages not reported and found after departure.